Health care

*** If you have symptoms similar to COVID-19, please call 418 644-4545 or 1 877 644-4545 (toll free). Do not go to a medical clinic without a doctor request and go to a hospital emergency room only if you have breathing difficulties. ***

In Québec, choosing whether to see a doctor in a medical clinic or in a hospital depends on the severity of your medical condition. If your condition does not require immediate attention, it is recommended to visit a medical clinic or consult a specialist in a pharmacy.

If you, or someone you know, need immediate medical care, go to the nearest hospital emergency room. If you cannot move the person, call emergency number 911. An ambulance will be sent.

Emergencies
Call 911

Health and hospitalization insurance

Find all the information on ulaval web page.

Hospitals and major emergencies

Here is the list of hospitals you should go to in Québec City if you have a major emergency:

Centre hospitalier de l’Université Laval (CHUL)
2705, boulevard Laurier
418 525-4444
www.chudequebec.ca

Hôpital Saint-François d’Assise
10, rue de l’Espinay
418 525-4444
www.chudequebec.ca

Institut universitaire de cardiologie et de pneumologie de Québec (Hôpital Laval)
2725, chemin Sainte-Foy
418 656-8711
iucpq.qc.ca


Hôtel-Dieu de Québec
11, côte du Palais
418 525-4444
www.chudequebec.ca

Hôpital du Saint-Sacrement
1050, chemin Sainte-Foy
418 682-7511
www.chudequebec.ca

Hôpital de l’Enfant-Jésus
1401, 18e Rue
418 649-0252
www.chudequebec.ca

Info-Santé (health info) and virtual health services

If you are going through a difficult personal situation or feel you need to talk to someone you can trust, ask for help from a qualified professional. The following are some useful resources. Their services are free of charge.

Service Info-Santé
Call 811

If you are registered to the ASEQ insurance (dental care and/or health portion), please note that it allows you access to a tele-medicine service (virtual healt care clinic) «AlloDoc!». For more information, consult your insurance coverage (French only) or contact your student association (CADEUL or AELIES).

Medical clinics

If your medical situation is not a major emergency, we recommend you see a health professional at a medical clinic. Depending on your health and hospitalization insurance coverage, you have a number of options.

Consultation and file opening fees may apply. We advise you to contact the medical clinic to find out the rates before making an appointment for a consultation. These fees may be reimbursed by your insurance if they are covered.

Medical clinics open to the entire international student community:

Université Laval medical clinic
Pavillon Maurice-Pollack, Room 2110
418 656-2943
www.ulaval.ca/plan-du-campus/clinique-medicale-de-luniversite-laval
Important: this clinic has limited opening hours. Check the opening hours before you go there in person.

CAUTION – CONSULTATION FEES
A government directive compels the medical clinic to require payment of the fees related to the medical consultation, at the time of the visit. The invoices for the medical expenses incurred are necessary to claim reimbursement from the insurers. Keep these invoices in case you need to make a claim. Proof of medical diagnosis may also be required at the time of claim.

La Cité médicale – public section
Place de la Cité, 2e étage
2600, boulevard Laurier, local 295
418 781-0480
lacitemedicale.com
Important: For walk-in appointments, go in person to the medical clinic before it opens or when it opens. If you have RAMQ coverage, you can book an appointment online. (The RAMQ is the Régie de l’assurance maladie du Québec. It is Québec’s public health plan.) Processing fees may apply.

Please note that the ASEQ insurance (dental care portion) also allows access to a tele-medicine service (virtual clinic). For more information, consult your insurance coverage (French only) or contact your student association (CADEUL or AELIES).

RAMQ-covered medical clinics:

GMF MAclinique Lebourgneuf
725 boulevard Lebourgneuf
581 814-2701
https://sante.gouv.qc.ca/en/repertoire-ressources/ressource/?nofiche=829978
To schedule a walk-in appointment, go to: https://rvsq.gouv.qc.ca/accueil/index-en.html

Private medical clinics:

Private medical clinics are an alternative to the public health care system. However, there are fees for regular consultations and emergency care. If certain conditions are met, you can generally get reimbursed for these fees by your insurer. However, administrative costs and the cost of opening a file are not covered.

Here is a list of private medical clinics in Québec City:

La Cité médicale – private section
Place de la Cité, 2e étage
2600, boulevard Laurier, local 295
418 781-0480
lacitemedicale.com
Important: For walk-in appointments, go in person to the medical clinic before it opens or when it opens. If you have RAMQ coverage, you can book an appointment online. (The RAMQ is the Régie de l’assurance maladie du Québec. It is Québec’s public health plan.) Processing fees may apply.

Medic Axion
1020 rue Bouvier, Office 200
418 688-0331
medicaxion.com

Médicina
2500 rue Beaurevoir, Room 270
418 915-9881
medicina.ca

Clinique M
985, route de l’Église
418 476-4750
cliniquem.com

Pharmacies

If you, or someone you know, need immediate medical care, go to the nearest hospital emergency room. If you cannot move the person, call emergency number 911. An ambulance will be sent.

Emergencies
Call 911

In Québec, pharmacists can provide a variety of consultation, prescription, and vaccination services. If you have a basic health question, need a prescription refill, or want to ask about a pre-existing health condition, go to your pharmacy for help. Fees may apply.

There are several pharmacies near campus. Here are some of them:

Brunet
2450 boulevard Laurier
418 653-9333

Familiprix
2360 chemin Sainte-Foy
418 657-6966

Jean Coutu
2600 boulevard Laurier, Suite 193
418 659-3001

Health services available at PEPS

The professionals and students at the PEPS sports complex offer a variety of health-related services at special rates for students, including:

  • Acupuncture
  • Kinesiology
  • Massage therapy
  • Sports medicine
  • Physiotherapy
  • Orthopedic clinic

For more information:
www.peps.ulaval.ca under the «Services» tab.

Psychological help

If you are going through a difficult personal situation or feel you need to talk to someone you can trust, ask for help from a qualified professional. The following are some useful resources. Their services are free of charge.

On campus

Centre d’aide aux étudiants (Student Assistance Centre)
Pavillon Maurice-Pollack, Room 2121
418 656-7987
www.aide.ulaval.ca

Programme mieux-être (mental health and well-being program through ASEQ)
Pavillon Maurice-Pollack, local 2121
1 833-851-1363
www.aseq.ca

Centre de prévention et d’intervention en matière de harcèlement (Harassment Prevention and Resolution Centre)
Pavillon Alphonse-Desjardins, Room 3310
418 656-7632
www.ulaval.ca/prevention-du-harcelement

Off campus

Centre de prévention du suicide de Québec (Suicide Prevention Centre)
418 683-4588
Emergency: 1 866 APPELLE (1 866 277-3553)
www.cpsquebec.ca

La ligne Parents (for parents having problems)
1 800-361-5085
www.ligneparents.com

S.O.S. Violence conjugale (Spousal Violence)
1 800-363-9010
www.sosviolenceconjugale.ca
Centre de crise de Québec (Crisis Centre)
418 688-4240
centredecrise.com

Drogue: aide et référence (Drug Assistance and Referral)
1 800-265-2626
www.drogue-aidereference.qc.ca

Other healthcare specialists

Before consulting other healthcare specialists (acupuncture, physiotherapy, chiropractic, psychology, sexology, optometry, etc.), make sure your insurance coverage covers this specialty. Consultation costs could be substantial.

To find out which insurances provide coverage for the specialist you need to see, see Coverage at a glance.

To learn more about the ASEQ’s healthcare coverage, including vision care, go to aseq.ca.

We also invite you to carefully read your insurance information and brochures, which contain all the information you need to understand your insurance coverage and conditions that may apply.

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COVID-19 (testing and vaccination)

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Testing

The Québec government provides everyone (regardless of your immigration status or whether you have health insurance) access to COVID-19 testing and to any medical care needed to treat COVID-19 (if not covered by your home country, by a federal program, or by an insurance policy). If you have symptoms, call 1 877 644 4545 for a referral.

If you test positive for COVID-19, it isn’t grounds for removal from the country. If you have complied with the conditions of your residence permit, there is no reason for the Canada Border Services Agency to remove you from Canada, and information should not be passed on to them by the health authorities.

For more information see RAMQ – Questions and answers about COVID-19 and covered health care.

Getting tested

To get tested for COVID-19 at the request of a third party (for example, an airline), you have to make an appointment with a private clinic (fees vary). Use the following site to find a private clinic in the Québec City area: Clinique-privée.ca [site in French only]

To get tested for COVID-19 because you are showing symptoms consistent with COVID-19, because you have been in contact with someone who has COVID-19, or for any other reason:

  • You have to meet certain criteria to be able to get tested in a testing centre. To find out what the criteria are and where testing centres are, go to Get a COVID-19 test.
  • If you don’t meet the criteria for being able to get tested in a testing centre, you can get a COVID-19 rapid test. These tests are available from various locations, like pharmacies. Before you go to a pharmacy, contact the pharmacy to see whether they have any rapid tests available. Fees will be apply to get the covid tests.

Rapid testing
Reporting rapid test results

Vaccination

In Québec, vaccines are distributed through the Québec Immunization Program. You can’t get vaccine doses on the private market. The vaccine is available free of charge to anyone living in Québec regardless of their status or insurance coverage. This includes people with a study permit and people waiting for a decision on their legal status.

Once in Québec, you can book an appointment to receive the vaccine. Although the vaccine is free, there may be administrative fees if you get the vaccine in a pharmacy. So, we recommend that you book an appointment at a vaccination centre. You don’t have to have a RAMQ number (Québec public health insurance number) to get vaccinated. We encourage you to bring your passport to your vaccination appointment to ensure proper identification.

Book an appointment online through Clic Santé or over the phone by calling 1 877 644 4545 (long-distance charges may apply if you aren’t calling from a Québec number).

For more information, visit the COVID-19 vaccination campaign website.

Vaccine passport and registering doses received outside Québec

Registering doses received outside Québec

If you received one or more doses of a COVID-19 vaccine before arriving in Québec, register the vaccine doses you received outside Québec and meet with a health professional. They will assess your vaccination coverage. Depending on the vaccines you received, they may recommend an additional dose to increase your protection against COVID-19. To register the vaccine doses you received outside Québec, you can:

  • Book an appointment at a vaccination centre through Clic Santé by choosing the “COVID-19 Vaccine – Troubleshooting” service.
  • Book an appointment at a vaccination centre over the phone by calling 1 877 644 4545 (long-distance charges may apply if you aren’t calling from a Québec number).

For more information, visit the COVID-19 vaccination campaign website.

Québec vaccine passport

The vaccination passport is no longer required in Quebec. However, the Vaxicode application, originally used as a vaccination passport, can allow you to keep your proof of vaccination in digital format. For more information: Quebec Vaccine Passport.

If you received one or more doses of a COVID-19 vaccine before arriving in Québec, register the vaccine doses you received outside Québec.

Vaccine passport – Travelling within Canada and outside Canada

If you choose to travel within Canada (by plane or train) or outside Canada and if you got vaccinated in Québec, or if your vaccines have been recognized by Québec, you can get a Canadian vaccine passport to travel outside Québec from the Québec government’s self-service portal or from the VaxiCode app.

We encourage you to consult the Québec government’s page on Instructions for travelling within Canada or internationally (COVID-19) and the Travel and tourism page from the Canadian government for further details.

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